

Recognizing that I had the Holy Grail of Hounding -- time, tools and opportunity -- I asked Koules, of the Saw movies

After Koules signed both sides of the puck (yes, both sides, but I'm not complaining), I asked whether Lawton, who pulled the "I'm-on-my-phone" card earlier in the day, would be willing to sign a couple of pucks.
Well, not only did Koules ask him, but he took them to Lawton, had him sign both, and walked them back over to the aisle.
I was stunned. I had the co-owner of the Lightning snagging some autographs for me. Now that is customer service.
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